At Travoca, we stand behind the premium quality of our products and are committed to keeping your adventures running smoothly. We design our gear to endure the journey, but if something doesn't go as planned, we’ve got you covered. Please contact Customer Service via our Contact Us form, choosing the Warranty subject line for evaluation and shipping information.
Below you will find everything you need to know about our warranty coverage and how we can support you, even after your warranty has expired.
We offer a straightforward, worry-free warranty system tailored to our product lines.
Please Note: All Travoca product categories other than our car refrigerator line are fully covered by our standard 2-Year Full Warranty.
|
Product Category |
Warranty Period |
What is Covered |
|---|---|---|
|
All Travoca Products
(Non-refrigerator items) |
2-Year Full Warranty |
Complete unit coverage against defects in materials and workmanship under normal, intended use. |
|
Travoca Car Refrigerators
(General Parts) |
2-Year Full Warranty |
Covers all general parts, electronics, and housing against manufacturing defects. |
|
Travoca Car Refrigerator Compressors |
5-Year Extended Warranty |
Dedicated coverage specifically for the compressor—the heart of your fridge. |
*Note: The warranty period begins on the original date of purchase by the first end-user purchaser, validated by your order receipt.
To keep things simple, our warranty is designed to protect you against manufacturing defects (issues that occurred during the design or production of the product).
Internal electronic component failures.
Structural defects in materials, latches, or assembly.
Compressor malfunctions (for Car Refrigerators under the 5-year term).
Normal wear and tear from regular use (such as scratches, cosmetic dents, or minor color fading).
Damage caused by accident, abuse, misuse, liquid spills, or improper storage.
Products that have been modified, altered, or repaired by unauthorized personnel.
Damage caused by operating the product outside the permitted or intended uses described in the user manual.
Has your warranty expired? Don't worry—we are still here to help!
At Travoca, we believe in sustainability and keeping our products in service for as long as possible. If your product is out of warranty, we happily offer professional inspection and repair services to get you back on the road.
Because every situation is unique, out-of-warranty repair costs are calculated on a case-by-case basis. Our service team will provide you with a transparent, upfront quote before any work begins, based on the following factors:
Complexity of Damage: The labor required to diagnose and repair the issue.
Replacement Parts: The cost of the specific parts needed to restore your unit.
Product Age & Model: Availability of components and the general age of the product.
*Please note: For out-of-warranty services, shipping fees to and from our service center, as well as labor and parts costs, will be the responsibility of the customer.
Getting help is quick and easy. To initiate a claim or request out-of-warranty service, please follow these steps:
Locate Your Proof of Purchase: Find your original order number, invoice, or receipt (from the Travoca official website or authorized retailers).
Contact Us: Reach out to our Customer Care Team at Contact Us with the subject line: Warranty Claim - [Your Order Number].
Provide Details: Briefly describe the issue you are experiencing and attach 2–3 clear photos or a short video showing the problem. This helps our tech team diagnose the issue faster!
Our dedicated support team will review your request and get back to you within 1–2 business days with the next steps.
If you have any questions regarding your warranty or need assistance troubleshooting your device, please do not hesitate to contact our Support Team. We are always happy to help!
Email: info@travoca.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
